THECOOLPLANTSHOP  

TOP QUALITY COOL&RARE HOUSEPLANTS

 

SHIPPING

WE SHIP VIA UPS IN ALL EU COUNTRIES IN THE FOLLOWING DAYS OF THE WEEK:

ITALY: MONDAY - THURSDAY (TILL 13:00 CET)

ITALY ISLANDS: MONDAY - WEDNESDAY (TILL 13:00 CET)

EU: MONDAY - WEDNESDAY (TILL 13:00 CET)

EU*: MONDAY - TUESDAY (TILL 13:00 CET)

 

SHIPPING TIMES

ITALY: 24/48 HOURS FROM THE SHIPMENT OF THE PACKAGE

EU: 48/72 HOURS FROM THE SHIPMENT OF THE PACKAGE

EU*: DELIVERY TO THESE EU COUNTRY COUL BE 3/4 DAYS:  BULGARIA, ESTONIA, GREECE, IRELAND, LATVIA, LITHUANIA, ROMANIA, SWEDEN,  NORWAY, FINLAND, DENMARK.

COVID DELAY

COVID SITUATION COULD GENERATE SOME DELAYS IN DELIVERIES. 

PLEASE BE PATIENT OUR COURIER IS DOING THE BEST TO DELIVER ON TIME.

PICK-UP @ THECOOLPLANTSHOP HUB

YOU CAN PICK-UP YOUR ORDER WITHOUT SHIPPING COST,

@ THECOOLPLANTSHOP HUB,

VIA PIEGARO, 55 | 00181 ROME (ITALY) IN THE FOLLOWING DAYS :

MONDAY: 16:30 - 19:00

THURSDAY: 10:30 -14:00

SHIPPING COST

ITALY:

- UP TO 10KG: 12 EURO

- 10 TO 20 KG: 22 EURO

SHIPPING + HEATPACK 40 HOURS

- UP TO 10KG WITH HEAPACK 48: 14 EURO

- 10 TO 20 KG WITH HEATPACK 48: 24 EURO

 SHIPPING + HEATPACK 72 HOURS

UP TO 10KG WITH HEAPACK 48: 15 EURO

- 10 TO 20 KG WITH HEATPACK 48: 25 EURO

PICK-UP@THECOOLPLANTSHOPHUB: NO SHIPPING COST

EU:

NOTE: WE INSERT 1 HEATPACK 72 IN ALL EU ORDERS IN SHIPPING COST IN THE PERIOD DECEMBER 2021 - JANUARY 2022

- UP TO 10KG: 23 EURO

- 10 TO 20 KG: 39 EURO

PACKAGING

Before leaving all plants are inspected, cleaned, watered if necessary. 

Then the plant is then bagged to keep the soil moist and to ensure that the soil stays in the pot. 

The rest of the plants will be carefully wrapped in paper.  Once all snug, it's placed in a special design holder that will keep your plants secure and upright. Then surrounded in the cushioned paper in strong box to ensure the plants are as safe as possible.​All our boxes are well-branded with clear instructions for the courier on how to handle the package.

​We insert in the box "tips for plants".

We really love plants, and we do this process in the best way to ensure that plants will arrive in the best possible health to your home.

 

GENERAL TERMS AND CONDITIONS

The following general terms and conditions and any other rules posted on our site thecoolplantshop.it constitute an agreement between Thecoolplantshop S.r.l. and you governing your access and use of all content and functionalities available at the www.thecoolplantshop.it

By visiting the Site, you are accepting and consenting to the practices described in the general terms and conditions. We reserve the right to modify the general terms and conditions at any time and your continued use of our website signify your agreement to be bound by the modified general terms and conditions.

If you are under 18, you must let your parent or guardian know about our Privacy Policy before you register to use this website.

 

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

 Acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and Thecoolplantshop S.r.l.  will be perfected when we dispatch the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in Italy and the language of the contract is Italian.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

Prices

All prices shown on www.thecoolplantshop.it are in euros and  inclusive of taxes.

 All prices do not include shipping or transport expenses, unless expressly stated otherwise or agreed otherwise.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Payment

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. If the issuer of your credit/debit card refuses to authorize payment to thecoolplantshop we will not be liable for any delay or non-delivery.

Delivery

We ship only to the EU countries and we courrently use UPS as our delivery partner.

Orders placed by 5 PM Monday to Thursday will be delivered in 1-2 working days (Italy only)  and in 3-5 days for EU countries from confirming that your order has been dispatched. 

Orders placed after 5 PM Thursday  will be delivered by the following Tuesday.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Due to COVID-19 delivery can take longer than usual. We are not responsible for damages to the plants due to delay of our courier.

Returns

If you are based in the EU under the Consumer Contracts  you have the right to cancel your order with us provided you give us written notice within 14 working days from the day after you receive your order, by sending an email at info@thecoolplantshop.it, provided that the plant has not been cutted or repotted because in this case we are non able to accept returns.

Products must be returned in their original packaging and in the same condition in which they were originally shipped.

All successfully returned items will be credited to the original payment method or, if selected, Thecoolplantshop S.r.l. credit on the account used to originally purchase the items. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days due to varying processing times between payment providers, if your refund is being issued as a store credit, this will show on your account as soon as your refund is processed.  

If you have any questions please contact us at email info@thecoolplantshop.it.

You shall return cancelled orders to: THECOOLPLANTSHOP S.R.L.,  Via Piegaro 55 – 00181 Rome (Italy).

You will have to bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Applicable law and competent court

Italian law is exclusively applicable to all agreements between the parties. 

The Italian Court is exclusively competent in case of any disputes between parties,   unless the law prescribes otherwise.

PRIVACY POLICY

The website https://thecoolplatshop.it is owned and run by Thecoolplantshop S.r.l. of Via Anapo n. 29 – 00199 Roma (Italy).

This privacy policy applies to the use of the website and the services provided by Thecoolplatshop S.r.l.., that is the controller for any personal data we hold about you.  

Protecting the security and privacy of your Personal Data is important to Thecoolplantshop S.r.l. We therefore only process data that we need for our services and we handle the information we have collected about you in compliance with applicable laws on Data Protection and Data Security.  If you are located in the EEA, Thecoolplantshop S.r.l. also complies with GDPR specific requirements, including those relating to legal grounds for processing, cross border data transfers, automated decision making and profiling, data retention, additional rights, claims and DPO contact details.

This data privacy statement  informs visitors of our privacy policies with respect to the collection, use, processing, storage and disclosure of Personal Informations and describes how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.

If you choose to use our Service, then you agree to the collection, use, processing, storage and disclosure of information according to this policy. We use your Personal Information for providing and improving our products and  services. We will not use or share your personal information with a third party except as described in this data Privacy  Statement.

Thecoolplantshop S.r.l.  collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.  Thecoolplantshop purpose in collecting non-personally identifying information is to better understand how  visitors use its website. From time to time,  Thecoolplantshop may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

 Thecoolplantshop also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://thecoolplantshop.com.  Thecoolplantshop only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

If you have any questions about our privacy policy, please contact us for further information.

If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

Information Collection and Use

Your personal Data will be collected by Thecoolplantshop S.r.l., that is the party responsible for processing personal data. Thecoolplantshop S.r.l. is estabilished in Italy, Via Anapo n. 29 – 00199 Roma.

Certain visitors to  thecoolplanshop website choose to interact with  thecoolplantshop in ways that require thecoolplantshop to gather personally-identifying information. The amount and type of information that  thecoolplantshop gathers depends on the nature of the interaction. For example, we ask visitors who sign up to make and order or to have a personal account  at http://www.thecoolplantshop.com to provide a username, a password and email address.

Thecoolplantshop collects the following data:

  • Personal identification information (full name, email address, phone number ….etc)

  • payment data, such as data necessary for processing payment and fraud prevention (including credit/debit cards numbers, security code…etc)

The information that we request will be retained by us and used as described in this data privacy statement.

Thecoolplantshop  does use third party services that may collect information used to identify you.

Privacy policy of third party service providers used by us are not covered by this Data Privacy Statement. Thecoolplantshop does not control those third party privacy practices, which may differ from ours practices.

Cookies

To enrich and perfect your online experience,  Thecoolplantshop  uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. Cookies are small text files with a small amount of data which often includes an  anonymous unique identifier  that  is sent to your browser from the websites that you visit and stored on your device's internal memory. Thecoolplantshop uses cookies to help itself identify and track visitors, their usage of http://www.thecoolplantshop.it, and their website access preferences. 

When you visit our website, we inform you about the use of cookies. You have the option to either accept, restrict or refuse cookies through your browser settings (Mozilla Firefox, internet Explorer, Google Chrome, Safari) and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some services on our website. 

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Thecoolplantshop’s use of cookies.

We use the following types of cookies on our website:

Essential/functional cookies: Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be to collect session and login information or cookies that enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics and social sharing cookies: We use these cookies to obtain information how our customers use our online services, like  numbers  of people visiting our website or  preferences you make. This improves your experience and makes your browsing simpler, easier and more personal to you.

Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party's privacy policy listed below.

Google analitics

https://policies.google.com/privacy

Paypal

https://www.paypal.com/it/webapps/mpp/ua/privacy-full

Facebook

https://www.facebook.com/privacy/explanation

Instagram

https://about.instagram.com/community/safety

The website www.allaboutcookies.org contains instructions for managing cookies on the most popular browsers; alternatively, you can consult the documentation attached to the software used on your device.

Service Providers

We may employ third-party companies and individuals (providers involved in our activities, advertising and marketing agencies, social networks if you use your credentials) due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our Service is used.

 please note that these third parties have access to your Personal Data Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Thecoolplantshop complies with widely recognized key data protection principles and takes reasonable measures for the security of personal information (fairness, data quality, data retention, purpose limitation, compliance with individuals rightsBut remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to third party applications, services, products services or websites. If you click on a third-party link, you will be directed to that site. Note that Thecoolplantshop does not control those third party sites or their privacy policies; these external sites are not operated by us, and are not covered by this Data privacy Statement. Therefore, we strongly advise you to review the Privacy Policy of these websites. we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, applications, products or services.

Google Maps

 

In order to offer you certain location-based functions, some Thecoolplantshop online Offerings may use “Google Maps”. The processed personal data may include, inter alia, your device’s IP address and your location. Location data can only be processed if you granted permission to access, or actively provided your location data within the relevant Selta Online Offering.

The data controller responsible for the processing of your personal data in connection with Google Maps is Google; Google’s privacy notice can be found at https://www.google.com/policies/privacy.

 

Privacy Policy Changes

Thecoolplantshop may change its Privacy Policy at any time. Thecoolplantshop encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 Data Protection rights

You have the right to review and update your personal details. You can request access to your personal information and request it to be amended or deleted.

Request may be send to info@thecoolplantshop.com

Unless indicated otherwise at the time of the collection of your personal data, we erase your personal data if the retention of that personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or to comply with legal obligations (such as retention obligations under tax or commercial laws).

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@thecoolplantshop.com

 

Responsibilities

Thecoolplantshop is not liable for any failure, disturbances, difficulties or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities. You, yourself, are responsible for the way you seek connection to our website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the Internet. Furthermore, you are responsible for which websites you visit and what information you seek. The controller is not liable for any legal proceedings taken against you because of the use of the website or for violating the terms of this privacy policy.

Privacy and Cookies Polis updated on 23 October 2020

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Frequently asked questions

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FAQ